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Last updated: 6 October 2026
EMAX, operating through emax.lk, adheres to the following conditions regarding returns, refunds, and order cancellations:
Refunds will only be considered if the specifications of the products received differ from the specifications that were explicitly mentioned on the emax.lk website at the time of purchase. Such refund arrangements must be negotiated directly with EMAX.
Please note that there shall be no standard refunds or returns processed directly via the Site for any other reason.
Order cancellations are possible only before your order proceeds to the payment gateway. Once the payment process is completed, no order cancellations will be accepted.
We ensure your laptop parts and essential components arrive swiftly and safely. Here is everything you need to know about getting your order.
Your delivery charges will be clearly calculated and displayed for review during the checkout process. Our dispatch team operates diligently from Monday to Saturday (9:00 AM – 6:00 PM). Please note that orders received on Sunday or during mercantile and public holidays will be processed the following business day. While we strive for absolute promptness, delivery delays can occasionally occur due to external, unavoidable circumstances.
Opt for our Standard Delivery, a reliable and cost-effective method to get your items straight to your door.
If you prefer to collect your order directly, select the Store Pick-Up option at checkout. We will send you an Email or SMS notification as soon as your order is ready. You can collect your parts within 7 working days at our location: 92/12, Kowilawaththe Road, Ambalangoda, from Monday to Saturday (9:00 AM – 6:00 PM).
Please note: If an order is left unattended for more than 7 working days, it will regrettably be cancelled, and you will be notified via SMS or Email.
For any further inquiries regarding delivery options, times, or tracking your order, please call us directly at 091 225 5990.
